Professional Development

On the Run (Accidental) Counselling – How can YOU make a Positive Impact?

While you are not a formally trained counsellor, do you often find yourself in situations where you need to respond to someone’s distress, concerns, or strong emotions?

Whether it’s a colleague under pressure, a parent navigating challenges, or a child and family facing difficulties, these “accidental counselling” moments can be challenging to navigate.

In today’s demanding world, it’s crucial to have the skills to navigate these conversations with confidence and compassion to make a positive difference to those in need!

This full-day transformative workshop is designed to equip you with the tools to become a more effective and empathetic communicator, responding appropriately to those who are distressed.

Learning Outcomes:

• Explore Overlaps: Understand the overlap between your key work responsibilities and ‘on the spot’ counselling.
• Accidental Counselling vs. Formal Counselling: Discuss the key differences between formal counselling and accidental counselling.
• Personal Values: Explore how personal values influence the communication process.
• Communication Skills: Build on your communication and response skills using a strength-based approach.
• Supporting the Distressed: Explore the brain’s functioning when stressed and identify strategies to support someone in distress.

More Information

LEAD, ph (02) 9620 6172 or email

Click here to complete the EOI Form

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Wednesday 30 June 2027


All Day


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  • Member: $260.00 + GST
  • Non-Member: $325.00 + GST
Click here to Complete the EOI Form

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LEad Many Countries, One Water by Chris Tobin
Artwork by Chris Tobin, commissioned by LEAD to create an original piece of art that reflects who we are and what we do. Titled “Many Countries, One Water”, the artwork represents the diversity and the connectedness across the communities in which we work. Reproduced with permission and gratitude.


LEAD acknowledges the traditional custodians of the land we gather and work on, and the land that you are on while visiting our website. We pay our respects to Elders past, present and emerging, for they hold the memories, the traditions, the cultures and hopes of Aboriginal and Torres Strait Islander peoples across the nation. A better understanding and respect for Aboriginal and Torres Strait Islander cultures develops an enriched appreciation for Australia’s cultural heritage and can lead to reconciliation. This is essential to the maturity of Australia as a nation and fundamental to the development of an Australian identity. Understanding and respect are guiding principles of LEAD’s Reconciliation Action Plan.
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