Professional Development

Key Concepts in Talking to Parents about the Hard Stuff© for Family Support and Community Workers

Sometimes we need to tell parents and carers some things that we know they will find hard to hear….

…..perhaps about their child’s development or behaviour, or the parents approach to parenting or discipline, or perhaps where we have concerns about what might be happening at home. How do you have those ‘hard’ conversations?

This one-hour eLearning course will provide you with an overview of how you can make those challenging conversations easier and more effective for you AND for the parent/carer.

Learning Outcomes

This course will provide you with strategies and techniques for responding to situations when you need to have those challenging conversations. The course will cover:

  • Practical strategies for managing challenging conversations whilst maintaining respect and professionalism;
  • A framework to assist you to identify ways of promoting the client’s readiness to hear difficult messages; and
  • Strategies around communicating difficult content in accessible ways


By the end of this self-paced eLearning course you will:

  • Have gained an understanding of how to identify and address roadblocks to having helpful conversations with your clients about difficult issues;
  • Be aware of some strategies and tools that enhance outcomes and client/worker partnerships;
  • Have knowledge of the skills needed to facilitate good conversations about hard to talk about stuff.

Target Audience 

This eLearning course is for Community sector professionals including managers, team leaders, individual and peers support workers, caseworkers, counsellors, social workers, community development workers and other practitioners who directly support vulnerable children, individuals, families, and communities.

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eLearning Course

More Info



eLearning Course


On-demand Learning


  • Member: $18.00 + GST
  • Non-Member: $30.00 + GST

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LEad Many Countries, One Water by Chris Tobin
Artwork by Chris Tobin, commissioned by LEAD to create an original piece of art that reflects who we are and what we do. Titled “Many Countries, One Water”, the artwork represents the diversity and the connectedness across the communities in which we work. Reproduced with permission and gratitude.


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