Practical Strategies to Effectively Work with Resistant Clients

//Practical Strategies to Effectively Work with Resistant Clients
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As a frontline worker, do you often find it difficult to
engage with resistant clients?

And no matter what you say or do – you get a lot of
“I don’t know” responses from them?

This one-day workshop will help you engage and maintain relationships with resistant and mandated clients.

You will explore the basics of neuroscience and the influence of clients’ backgrounds, life experiences, values and beliefs in what causes them to resist interventions; build your skills and confidence in holding difficult conversations and take some time to understand the role and influence you have with your clients.

Workshop Outcomes:

  • Increased confidence and skills in holding difficult conversations, &
  • Increased understanding into what we bring as workers into our
  • Increased understanding of what causes clients to resist Interventions; interactions with clients.

Who should attend this workshop?

Frontline workers


Angharad Candlin is a registered psychologist with over 25 years’ experience working with families. She is currently the Manager of Catholic Care’s Parent Education Program and the Chair of the Board of the Institute of Group Leaders. Angharad has facilitated parenting  groups for most of her career and in addition she trains, supervises and mentors group facilitators.  Her team are currently working on a new parenting    program for refugees and new migrants called Parenting Side by Side in Australia.  Angharad loves the work she does and is passionately          committed to helping parents and group facilitators be the best that    they can be.


Members: $ 93.50 

Non-Members: $154.00

Morning tea and lunch will be provided


More Information

ph 9620 6172


Code: WS2018

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